Veeam One: adding M365 server in AWS – No data collection

Hi all,

today I checked and solved a Veeam One issue during Veeam M365 data collection.

This is the scenario:

[list type=”check”]

  • 1 Veeam M365 in AWS cloud with its DNS_HOSTNAME
  • 1 Veeam One customer on-prem


In Task and Events tab I see the error:

[message_box title=”Fired by event: VeeamEventCollectionFailedEvent” color=”red”]
Event description: Failed to collect events data for object AWS_HOSTNAME. The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
Initiated by: Veeam ONE Monitor (ONESERVER-NAME)[/message_box]

The RPC service is running on both hosts.

From the ONE server I can ping the DNS_HOSTNAME and telnet on needed ports are ok (Firewall is ok).

Why I’ve bolded DNS_Hostname?

Because it’s different from AWS_HOSTNAME. This difference cannot permit to use RPC connection and start collection data.

What’s my solution?

Added AWS_HOSTNAME in host file on Veeam ONE server with DNS IP Address and collection starts properly.